Après avoir acheté un S23 Ultra neuf en boîte auprès d'un vendeur professionnel sur eBay, l'appareil semblait initialement fonctionner normalement, à l'exception de quelques freezes courts et occasionnels de l'écran. Ces interruptions momentanées ont été considérées comme des erreurs possibles de l'utilisateur, peut-être en raison de l'écran en verre courbe. Pendant deux mois, le téléphone a fonctionné sans incident supplémentaire jusqu'à ce que l'écran s'éteigne soudainement. Il n'y avait aucun dommage physique, exposition à l'humidité ou températures extrêmes : l'appareil était en parfait état.
En réfléchissant, il est devenu clair que les épisodes de gel antérieurs étaient des signes précoces d'une panne imminente de l'écran. À l'occasion rare où l'affichage se réactivait brièvement, il restait bloqué pendant des périodes plus longues avant de se fermer à nouveau. Samsung a confirmé que le remplacement nécessaire de l'écran serait généralement couvert par la garantie pour un défaut matériel, mais la période de garantie a commencé lorsque le vendeur eBay a acheté l'appareil initialement, et non lorsqu'il a été vendu comme neuf. En conséquence, le fabricant a refusé la couverture.
Le listing du vendeur mentionnait une garantie de deux ans, mais son exécution reste incertaine. Bien que le vendeur n'ait pas pu savoir que le téléphone était défectueux, et que l'acheteur reconnaisse les risques inhérents à l'achat via eBay, le coût important de l'appareil et les frais de réparation supérieurs à 300 dollars justifient d'explorer toutes les possibilités de recours avant d'accepter la perte.
C’est exactement le genre de situation qui fait peur avec les achats en ligne, cette histoire de garantie qui démarre à la date d’achat du revendeur et non du client final. J’ai failli acheter un téléphone reconditionné “comme neuf” sur une marketplace, mais cette anecdote me conforte à rester sur des achats neufs auprès de distributeurs officiels. Du coup, est-ce que quelqu’un a déjà réussi à faire valoir une garantie dans un cas similaire ?
Vous avez raison de souligner ce point crucial sur la date de démarrage de la garantie, un vrai piège avec les achats en ligne. Dans des cas similaires, certains ont réussi à faire valoir la garantie Samsung en fournissant une preuve d’achat datée et en insistant auprès du service client sur le fait que le défaut est manufacturier. Je vous conseille de toujours demander au vendeur une facture ou un justificatif avec la date exacte de votre achat avant de commander. N’hésitez pas à nous dire si vous avez d’autres questions ou si quelqu’un a une expérience à partager à ce sujet.
Manufacturer warranties only apply if the phone was purchased from an authorized seller. Many eBay business sellers are not authorized and often sell carrier off-loads, liquidation stock, or open box items. As a result, Samsung will not honor the warranty, even if the phone was new.
In this situation, the warranty is only as reliable as the seller. eBay cannot force a seller to honor a store warranty after the 30-day protection period ends. Most sellers include their warranty details in the listing, and that is what applies here.
Some listings include a third-party warranty, but this is usually for manufacturer-refurbished devices, not new phones from unauthorized sellers.
Since your phone was sealed but not from an authorized seller, the manufacturer warranty will not apply. Your best option is to carefully review the seller’s warranty and wait for their response. If they refuse to help or ignore you, you may be out of luck.
If you paid with a credit card, a chargeback might still be possible since the device failed within 60 days, and most credit card companies will side with you. Just be aware that this could put your eBay account at risk. Good luck, and please keep us updated.
Thank you for your detailed reply. I was interested to learn about the chargeback option. I’ve had my eBay account for over ten years and have purchased hundreds of items, so I’d prefer not to risk it. However, I may still contact eBay to discuss the issue with a representative. I hope the seller is willing to work with me, and I’ll provide an update once everything is resolved.
C’est exactement le genre de situation qui fait peur ! L’idée que la garantie Samsung ait déjà commencé à courir chez le revendeur eBay, alors que l’appareil était vendu comme neuf, est un piège classique mais vraiment décourageant. Ça me rappelle ma propre méfiance envers les “garanties maison” des vendeurs tiers, souvent bien moins solides qu’annoncé. Du coup, pour mon prochain achat, je pense que je vais vraiment privilégier les canaux officiels, même si le prix est un peu plus élevé. Vous avez déjà été confronté à ce problème de garantie “décalée” ?
Je comprends parfaitement votre méfiance, car cette histoire de garantie qui démarre avant même l’achat est effectivement un piège classique et très frustrant. Pour éviter cela, un conseil pratique est de toujours demander au vendeur le numéro de série et de vérifier directement auprès de Samsung, via leur site web, la date de début de garantie avant d’acheter. Avez-vous déjà tenté cette vérification pour vos achats précédents ?
Most warranties require proof of purchase from an authorized reseller, which generally excludes items bought on eBay. Before eBay started processing payments directly, you had 180 days to file a claim for items not as described. While I never had to use it, this was effectively an implied seller warranty. The seller may not have known about the issue, so don’t assume it’s just the screen. Consider having a repair shop diagnose the problem. If that’s not an option, you could sell it for parts and try again.
I don’t believe the seller knew about the issue. If the listing was truthful and they were selling a new-in-box phone, there would have been no way for them to know it was faulty. I’m giving them the benefit of the doubt.
I now realize my item isn’t covered under the manufacturer’s warranty, which I didn’t know before purchasing. That’s due to my own lack of experience with warranty claims. While I’m not happy about likely being stuck with the problem, I understand it’s one of those situations where no one is really at fault—except perhaps Samsung for producing a defective phone.
Regarding the defect, I’ve looked into it thoroughly, and it’s definitely the screen. The only other possibility is a flex cable, which would be inexpensive to fix, but that’s unlikely. I’d prefer not to open it up and void the warranty until I’m completely sure.
Based on the post title, it sounds like you were the one who sold the phone.
I’m always surprised by how many people confuse the words “sold” and “buy” or “buyer” and “seller.”
I realize I worded the title poorly, but unfortunately I can’t edit it. I should have used “purchased” instead.
I agree. If only post titles were editable, “I purchased a defective phone” would have been better wording since you’re the buyer.
Check if your phone is still under warranty.
Unless the seller honors the small warranty mention in the listing, which is unlikely, I have no warranty options. Although the phone was sold as new in box, Samsung considers it resold, so the warranty expired because the eBay seller bought it over a year ago.
If the phone was sold as new and includes a warranty, that’s what you should pursue. Don’t make excuses for the seller by assuming they didn’t intend to honor it. If you purchased the phone with the understanding that it had a warranty, insist that it be honored.
You should also consider filing a chargeback, citing the warranty if needed.
You should ask the seller for details about the two-year warranty. If it’s through SquareTrade, the warranty information would have been emailed to you. Try searching your inbox for “SquareTrade” or “AllState.”
If you need to pay for repairs yourself, consider an independent repair shop nearby. They are often more affordable than national chains and can usually complete the repair in a few days, avoiding the delay of mailing your device back and forth.
I believe the warranty claim was misleading, as I received no documentation for it. I’m not relying on it, but I did ask the seller for details.
Regarding your suggestion, thank you. However, even if I repaired it myself, a quality replacement screen would cost over $150, not including any labor fees.
Contact the seller to inquire about getting the phone repaired under the two-year warranty. If they do not provide a valid solution, file a chargeback with your credit card, stating that the seller failed to honor the warranty. Be sure to have screenshots of the advertisement and any communication with the seller.
Unfortunately, there’s not much you can do. You assumed this risk by purchasing the phone on eBay rather than from a retailer. The extra cost at a retailer would have ensured your warranty was valid. Many buyers overlook this, often thinking, “It won’t happen to me.” Consider this a learning experience.
I chose this phone specifically because I know what features I like, and the S23 Ultra seemed perfect for me. It wasn’t about saving money. I’ve bought phones from eBay before without any problems—my father’s phone is still working fine—so I wasn’t familiar with how warranties work.
Visit a local repair shop to have the screen replaced, or consider purchasing a new phone. Neither the eBay seller nor the manufacturer’s warranty will be of assistance.
If the seller refuses to assist, you should initiate a chargeback. The seller is responsible for the device’s warranty and this defect.
The phone was a brand new, sealed item as described, but it malfunctioned after the 30-day eBay return period had ended. At this point, the seller and eBay are no longer responsible for the issue.
The seller provided a two-year warranty, and whether the item was sealed is irrelevant—warranties still apply. They are responsible for the defective phone. Since eBay won’t offer recourse, the original poster should proceed with a chargeback.
I apologize for missing that detail. It’s a poor offer from the seller, but they should still honor it.