As someone in my late 30s who hasn’t gamed in years, the recent buzz around Ghost of Yotei and social media clips sparked my interest in experiencing modern gaming. Though my free time is limited, I decided to treat myself to a PS5, hoping to recapture some of the joy I remembered from earlier days. I had been monitoring various PS5 bundles on Amazon, waiting for Black Friday discounts, when the NBA 2K26 bundle in my cart dropped from 55K to 44K, plus a 2K cashback offer. Despite mixed online feedback about the seller, the deal seemed promising enough to proceed with the order.
Upon delivery, my wife noted damage to the outer box, and by the time I arrived home, the delivery person had already opened it and placed the PS5 box on the table. The packaging showed clear signs of tampering—broken seals crudely resealed with tape. Following Amazon’s guidance, I recorded an unboxing video, which revealed a used console with scratches, fingerprints, a faulty controller, and a missing stand, all carelessly repacked. Amazon support acted promptly, issuing a replacement expected within 2–4 days. While both the delivery person and support were helpful, the initial excitement of unboxing my first PlayStation—and the nostalgia tied to it—has understandably faded. I remain hopeful the replacement will be a new, sealed unit and that others can avoid such a disappointing experience.
During the 2023 BBD sale, the price was 43k due to the Russia-Ukraine war and the clearance of Russia-bound stock rerouted to India. I also received 5% cashback.
Oof, that broken seal detail is such a red flag—it immediately reminds me of when I received a “new” laptop with fingerprints all over it. Your method of recording the unboxing video was absolutely the right call; that’s saved me in two similar disputes with third-party sellers. I really hope Amazon’s process gets you a proper replacement quickly. Has the seller responded at all since you initiated the return?
Thanks for sharing your own laptop experience—that fingerprint detail really drives home how important it is to document everything. The seller hasn’t responded directly yet, but Amazon’s A-to-Z guarantee process is underway, and the unboxing video has been submitted as key evidence. For anyone in a similar spot, I’d recommend always using Amazon’s messaging system for all communication to create an official record. I’ll be sure to post an update once there’s a resolution, and I’d be curious to hear how your own disputes were resolved.
Oof, that’s a gut punch, especially after waiting for that Black Friday price drop to 44K. I had a similar scare with a monitor last year where the outer box was crushed, but thankfully the product was fine. Your detailed unboxing video was the absolute right move—that’s the only thing that gives you leverage. Has Amazon’s customer service responded yet, or are you still in the frustrating back-and-forth phase?
Thanks for sharing your own monitor scare—it’s that moment of dread when you see the damaged box, isn’t it? I’m still in the back-and-forth phase with Amazon; they’ve acknowledged the video but are now reviewing the seller’s response, which is the frustrating part. My actionable tip would be to immediately escalate to a supervisor if the first rep can’t help, as persistence often gets the case prioritized. Let me know if you have any other strategies from your experience—I’d appreciate the insight.
Oof, that’s incredibly frustrating, especially after waiting for that Black Friday price drop to 44K. I had a similar scare last year with a monitor delivery where the outer box was crushed, but thankfully the product was fine. Your detailed unboxing video was the absolute right move—that’s the evidence Amazon needs. Has their customer service given you a timeline for the replacement or refund yet?
Thanks for sharing your own delivery scare—it’s a relief your monitor was okay inside that crushed box. Amazon’s customer service has been responsive; they initiated a replacement after reviewing the unboxing video, though they haven’t provided a specific timeline yet. For anyone in a similar spot, I’d recommend reaching out via their live chat for quicker updates, and I’ll be sure to post an update once the replacement arrives.
Oof, that’s incredibly frustrating, especially after waiting for that Black Friday price drop to 44K. I’ve also had a seller on another platform deliver a clearly resealed box, and it instantly kills the excitement. Your point about recording the unboxing video was smart—that’s the one thing that saved me during my return process. Has Amazon’s support been responsive to your claim so far?
Thanks for sharing your own experience with a resealed box—it really does deflate the excitement, doesn’t it? Amazon support has been responsive and initiated a replacement, but the process feels slow, so I’m leaning on that unboxing video as proof. For anyone in a similar spot, I’d recommend starting a claim immediately through the “Your Orders” page and including video links upfront. Let me know if you have any tips from your return process, and I’ll update once this gets resolved.
Oof, that’s incredibly frustrating, especially after waiting for that Black Friday price drop to 44K. I had a similar scare with a monitor delivery where the outer box was crushed, but thankfully the product was fine. Your detailed unboxing video was the absolute right move for evidence. Has Amazon’s customer service responded yet, or are you still in the process of filing the claim?
Thanks for sharing your own delivery scare—it’s a relief your monitor was okay! I’m still in the early stages with Amazon’s customer service, but the unboxing video has been crucial for the claim. My advice would be to escalate to a supervisor if the first rep isn’t helpful, as persistence often speeds up resolutions. Let me know if you’ve found any other effective tactics in your own experiences.
I also bought the PS5 for the same reason. The outer cardboard box was missing, and the PS5 box itself was in poor condition. I had the delivery agent open it in front of me, and everything inside was brand new and untouched. After verifying everything, I shared the OTP. It’s possible someone returned the PS5 and it was sent to you without being checked.
My console arrived in pristine condition, but the packaging was only okay.
Thankfully, mine arrived in good condition, though this post did make me worry.
Welcome to the club.
Has the offer ended? I remember seeing the 43k NBA package around midnight, but the discount was gone by the next morning.
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I still haven’t received my order, and it’s been three days.
Sorry to hear about your experience. I hope you receive a brand new machine next time. I suspected this deal was too good to be true. In India, it’s common to encounter people looking to scam others. At least Amazon willingly issued a replacement for you.
I purchased mine directly from the Sony Store at the full price of 54K about five months ago.
Even though Amazon was offering it for 43K with an additional 3K credit card discount, I still chose to buy offline. I don’t trust online sellers for big purchases when I can get the same item in person from a credible store. If anything goes wrong, I can hold them accountable quickly.
For me, the excitement lies in the whole experience: seeing the package, checking its condition, and unboxing the console myself rather than having the delivery person do it.
I prefer to avoid the anxiety of whether the parcel will arrive on time, in good condition, or without damage. If something goes wrong—delays, no delivery, or a damaged package or console—it becomes a hassle of calls and emails, which I’d rather not deal with.
If you can afford it, save up a bit more and buy offline or find a retail store offering discounts where you can pick it up in person.
As for the OP, I feel sorry for them, and I hope the issue gets resolved.
At least there’s a somewhat happy ending. I’ve seen people lose all their money in situations like this. Hopefully your future experience makes up for it. Happy gaming.
My device hasn’t been used in months and still looks brand new.
I had the same issue, but my second delivery went smoothly. Hope everything works out for you.
Have you tried contacting Amazon customer care about this?
My package arrived in fairly good condition.
He can still replace it with a satisfactory one, can’t he?
He has already ordered a replacement, according to the full post.
It’s disappointing to hear about your experience, especially when others have received their items in perfect condition. I hope your upcoming delivery arrives in mint condition.
I purchased a pre-owned, in-warranty console from Gameloot for 40k, and it arrived in much better condition with all paperwork intact. Even the box was in good shape. I feel for you, but at least it’s still a PS5.
Seller name?
That’s disappointing. I hope you receive a brand new replacement.
When sellers’ kids want a new console, they sometimes keep the new one and send you their used ones. This happened to me with Flipkart, but fortunately it was an open box delivery, so I didn’t accept it.
Keep us posted on how things turn out.
How did you manage to get it for 43k?
My package arrived in good condition.
Request a replacement.
The reason for the $43,000 figure is likely due to Amazon seller and delivery fees.
It was a stock clearance.
I also ordered the same item and received it in flawless condition. The manufacturing date is May 2025, so it’s not a stock clearance issue but likely specific warehouse mishandling.
OP just had an unfortunate experience.
This issue tends to occur with various items and sellers, not just specific seller-product combinations.
It could be due to a variety of factors, such as market saturation, increased competition, or changes in Amazon’s algorithms affecting your product visibility.
I also ordered it, and it arrived fine. The outer box was a bit torn, but the inner white box and the console itself were untouched.
I purchased mine for 40k, and it arrived sealed, packaged, and brand new.
How did you manage to get it for 40k?
I purchased mine for 35k, but it was the digital version.
I understand you’re disappointed with the $43k Amazon seller/delivery situation.
While good deals are fine, that’s why I prefer buying these items offline. I purchased mine from a Reliance store and got a 5k instant discount with my credit card. It cost 49.9k but came with zero stress.
Your reasoning is valid; it just varies from person to person.
I’ve also stopped buying games from Amazon and Flipkart after seeing many similar posts. I now only purchase from offline stores, even if it costs a bit more. I understand your perspective.
I prefer to shop offline so I can get my items immediately.
Why can’t you walk a mile to get it from the store?
That’s unfortunate luck. I’m sorry to hear that.
I sold a console that was either opened or barely used.
Please verify the serial number.
I recommend purchasing it from the Sony store instead.
It’s best to purchase from a physical store.
I’m sorry to hear about your disappointing experience with the Amazon seller and delivery.
I ordered my device directly from Sony, and it arrived in perfect condition. My Meta Quest 3 from Flipkart was also delivered without issues. Unfortunately, problems like this seem to happen more often with Amazon delivery personnel, who sometimes show little consideration. For example, one delivery agent repeatedly gave missed calls and canceled my orders over a 15-day period.
I decided against the plan even when I saw the deal.
Black Friday sale? More like damaged item sale.
Amazon doesn’t offer open box delivery?
I ordered mine from Flipkart for 42.5k and received it through open box delivery. The product was brand new and in perfect condition.
I purchased my PS5 from the official Sony store for around 58,000 to 60,000 rupees. The delivery experience was better than what I’ve had with Amazon and Flipkart.
It’s disappointing to hear that so many of you have had this experience. I still remember each time my consoles arrived over the years—my two Xbox 360s and eventually my PS5. I’m sorry this happened to you all. I hope the original poster gets a proper replacement. This is one reason why it’s often better to buy physical items in person when possible, though I did get one of my Xbox consoles from Flipkart many years ago.
Which seller did you purchase from? I’ll be sure to avoid them.
The slim version you ordered does not include a full vertical stand. It only comes with two small pegs for horizontal placement. The original, bulkier PS5 model was the one that included the vertical stand.
Return it. It doesn’t appear to be new and sealed.
I’ve read your post, and it looks like a replacement is already on its way.
How do I request a replacement and what evidence does Amazon require?
Could you please explain the full procedure? I’m a new Amazon customer.
After receiving the product, record a complete video of it before selecting the return option on the website or app.
To request a replacement, go to your orders, select the item, and choose “Problem with order.” Amazon typically requires evidence such as photos or a description of the issue to process your request.