How to Fix a Faulty Second-Hand Motherboard and Improve Customer Experience

The customer purchased a second-hand B850M Mortar motherboard, but it came with significant issues—two pins were severely bent in the wrong direction. The seller, who had attempted to resolve the problem, lacked experience and didn’t even realize the extent of the motherboard’s damage. Initially, the buyer hoped to return the item for a replacement or seek after-sales support, but time wasn’t on his side.

Eventually, I took over the task, spending well over an hour meticulously repairing the issue. Thankfully, both the dual-channel functionality and PCIe connections are now operating perfectly. However, the cable management still leaves something to be desired in terms of aesthetics.